Frequently Asked Questions (FAQs) – MD Gowns Group
1. What types of graduation gowns do you offer?
We provide high-quality graduation gowns for all academic levels, including:
- Bachelor’s gowns
- Master’s gowns
- Doctoral gowns (with velvet trim)
- Customizable hoods, caps, and stoles to match your institution’s colors.
2. Do you cater to all universities or institutions in South Africa?
Yes! We design gowns to meet the requirements of universities across Johannesburg and South Africa, including University of Johannesburg (UJ), Wits University, UNISA, and others.
3. Can I rent or purchase a graduation gown?
We offer both options:
- Rental: Affordable rates for single-use ceremonies.
- Purchase: Keep your gown as a memento. Ideal for PhD graduates or repeat ceremonies.
4. How do I choose the correct size?
Use our online size chart (available on our website) or visit our Johannesburg showroom for a free fitting. We also offer adjustments for bulk orders.
5. What materials are your gowns made from?
Our gowns are crafted from premium polyester, satin, and velvet (for doctoral gowns), ensuring durability and a polished look for your big day.
6. How long does delivery take in Johannesburg?
- Standard delivery: 3–5 business days .
- Express service: Next-day delivery (order by 12 PM).
- Pickup: Collect directly from our Johannesburg store (by appointment).
7. Do you offer customization (e.g., university colors, logos)?
Absolutely! We customize:
- Hood colors to match your degree or institution.
- Embroidery (e.g., names, university logos).
Submit your requirements via our [Custom Orders Form].
8. Can I order gowns for a group/graduation event?
Yes! We handle bulk orders for schools, universities, and corporate events. Contact our team for discounts and tailored logistics support.
9. What accessories are included?
Gown packages include:
- Cap (mortarboard)
- Hood
- Tassel (in your institution’s colors)
Additional accessories like sashes or stoles can be added.
10. What is your return/exchange policy?
- Rentals: Must be returned within 3 days post-ceremony (late fees apply).
- Purchases: Unworn, undamaged items can be exchanged within 14 days.
11. Do you ship outside Johannesburg?
Yes! We deliver nationwide across South Africa. Shipping costs and timelines depend on the destination.
12. How do I pay?
We accept:
- Credit/debit cards (online)
- EFT
- Cash (in-store pickup only).
13. What if my gown doesn’t fit?
Contact us immediately for adjustments or replacements. We offer free alterations for pre-collected orders if notified 48 hours before the ceremony.
14. How far in advance should I place my order?
Book at least 2–3 weeks before your ceremony to ensure availability. For peak graduation seasons (April–June, September–December), we recommend earlier bookings.
15. Do you offer sustainable/recyclable options?
Yes! Ask about our eco-friendly gown rental program and recycled fabric initiatives to reduce waste.
Need Assistance?
Visit our showroom in Johannesburg:
📍 123 Box Avenue, Melville Johannesburg
📞 +27 73 318 9228
📧 info@meritdeeds.co.za
⏰ Hours: Mon–Fri, 9:00 AM – 5:00 PM
Celebrate your achievement in style with MD Gowns – trusted by graduates across South Africa 🎓